Customer Liaison and CX Satisfaction Manager

ZEEKR is a premium electric vehicle and technology solutions brand from Geely Holding Group, China’s largest privately held automotive company. The ZEEKR brand and its first car, the 001, were unveiled at a brand night prior to Shanghai Auto Show in April 2021. What ZEEKR pursues is to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff, covering China, Europe, North America and other places.

Hand on heart - aren’t you a bit bored with your current, mundane job and yearn for a little more flair and pizzazz? Wouldn’t it be awesome to be part of launching a new premium mobility brand in Europe? If, like us, you thrive in an innovative and fast environment and love to get your hands - but not your car! - dirty, ZEEKR might just be the place for you.

Please, join us at ZEEKR as Customer Liaison and CX Satisfaction Manager and become a part of a fantastic journey. Responsible for delivering innovative digital programs to improve customer satisfaction, retention & revenue outcomes. As well as Operational management of incoming customer contacts. Ensure customer contact KPIs are measured & monitored to ensure effective closure of live cases.

As Customer Liaison and CX Satisfaction Manager, you will work closely with the Customer Care management team members, as well as the department colleagues.
You will interact with many areas in the ZEEKR organization, as well as external partners. To be a part of our team, you need to carry strong leadership skills, be very flexible, and always ask yourself how you can contribute to the department’s goals and challenges. You will be a part of an open-minded and supportive team, where we together create and develop for success! We are striving to have a flat and flexible organization, where everyone can, and will, make an impact.

This is what you will do most of the time:

- The department champion for closed loop processes and developing learnings from trend analysis to continuously improve the ZEEKR customer experience.
- With the Customer Care Programs Manager, develop omnichannel Customer Experience measurement and improvement programs, through surveys, digital assessment, and other creative approaches.
- Deliver strong customer loyalty to ZEEKR Customer Care and build towards the next ZEEKR car purchase.
- Leverage lean, end-to-end and joined up digital solutions whenever possible.


You have probably done something like this:

- Documented experience from IT/Project work desirable.
- Well documented experience from working with website & apps.
- Strong analytical skills are essential, with a data first mind-set.
- Experience from a custumer focused business area (Call Centre or CX/NPS programmes) preferred.
- Experience from the automotive industry is beneficial.
- A natural communicator, with an excellent ability to influence all kinds of people.


To thrive at ZEEKR we believe that you have the courage to take initiative with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

We think that you:

- Have a strong people and customer centric mind and behavior
- You have a customer focused approach and dare to make decisions
- A strong communicator and fluent in English
- Are already based in or have the desire to relocate to Amsterdam


Do you want to join us in our journey? Welcome to contact us for more information:

Kristina Larsson Djokovic, Senior recruiter, kristina.larsson@cevt.se, +46 72 988 85 44 for questions regarding the recruitment process.

Last Application date: 2023-01-08

Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.

In the recruitment process for this role a background check will be carried out for the final candidate.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels

LI-KLD
LI-HYBRID