Customer Liaison Partner for a pharmaceutical company

Presentation

Poolia are now looking for a Customer Liaison Partner for a consulting assignment. Our client is a multinational pharmaceutical company with their office located in Södertälje. The assignment starts immediately and is initially progressing a year ahead.

As a CLP you will ensure excellent operational customer service to Marketing Companies, other Operations sites and external/3rd party customers in order to maximize customer satisfaction, efficiency and delivery performance. You will act as the single point of contact for the day-to-day supply/supply questions,
be the voice of the customer internally and you are responsible for communication to our customers.

An important part in the role will be to build, maintain and develop customer relations. The CLP is responsible to lead Supply and Demand meetings and to support and follow the Regional Business Planning processes as well as to work with the customers to create a clean demand picture in order to achieve robust supply plans and clean orders for execution.

Arbetsuppgifter

Principal accountabilities

- to act as the single point of contact for day-to-day supply and be responsible for a number of markets/customers.
- management of all customer related day-to-day activities from forecasting through to payment and distribution.
- process customer orders.
- build, maintain ad develop customer relations.
- work with the customers to create a clean demand picture in order to achieve robust supply plans and clean orders for execution.
- be the operational voice of GES to the customers.
- to lead the Supply & Demand meetings with designated customers.
- to support and follow the Regional Business Planning processes such as RCAT (Root Cause Analysis Tool) for our stock outs.
- be the operational voice of the customer in the Control rooms to ensure issue escalation and resolution without impact to supply.
- raise supply issues to the Supply Chain Leads/Control rooms.
- together with Supply Chain Leads, planners and others handle priority situations
- lead/coach operational projects and work streams.
- responsible for non-QA customer complaints management for deviations in customer service
- build and develop effective relationships with other members in the control rooms and in projects where the role holder is a participant.
- responsible for the accurate maintenance of systems master data
- responsible for accurately measuring and reporting key performance indicators.
- lead and participate in Practical Problem Solving and Continuous Improvements teams.
- have sufficient skills and knowledge of the artwork change management processes to deliver changes to product’s packaging materials in cooperation with Packaging Coordinators and Supply Planners and in line with market implementation dates.
- compliance: SOx compliance - i.e. ensures credit notes and account management controls are completed accurately. Ensure transactional activities are carried out in line with DoA and with Segregation of Duty principles.
- actively contribute in GES projects and workstreams.


Utbildning/erfarenhet

The role holder must possess a few years experience across the broader supply chain e.g. planning, distribution, customer management or QA. University studies or other further education within the supply chain field are valued.

- excellent communication skills are required as working collaboratively with, customers and stakeholders is a key part of this role. To liaise influence and direct others through their relationship rather than dictate. Is often expected to influence people more senior than themselves.
- the role holder must be fluent in English, both oral and written.
- the role holder must be confident of making effective decisions despite uncertainty and/or incomplete information to drive business outcomes. Communicate to stakeholders clearly to ensure alignment.
- capabilities at the levels listed below.


Förmåner

We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.

As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.

Sluttext

Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.

Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.