Customer Liaison Partner to Customer Service team

Presentation

Global External Sourcing is accountable for sourcing and supply of externally manufactured products into our client's network. they are organised in a Process Centric Organisation with two main processes; Supply to Customer and Establish New Supply to Customer, with a high focus on cross-functional team work. As Customer Liaison Partner you will be an active member of in particular the Supply to Customer process, with daily interactions with customers and other roles within Global External Sourcing.

The assignment start as soon as posible and ongoing for one year. You will work at our client's office in Södertälje.


Arbetsuppgifter

As a Customer Liaison Partner you will act as the single point of contact for day-to-day supply and be responsible for a number of markets/customers. You will manage all customer related day-to-day activities from forecasting through to payment and distribution. Process customer orders.

Furthermore you will:
- Build, maintain ad develop customer relations.
- Work with the customers to create a clean demand picture in order to achieve robust supply plans and clean orders for execution.
- Be the operational voice of Global External Sourcing to the customers.
- Lead the Supply & Demand meetings with designated customers.
- Support and follow the Regional Business Planning processes such as RCAT (Root Cause Analysis Tool) for our stock outs.
- Be the operational voice of the customer in the Control rooms to ensure issue escalation and resolution without impact to supply.
- Raise supply issues to the Supply Chain Leads/Control rooms.
- Together with Supply Chain Leads, planners and others handle priority situations
- Lead/coach operational projects and work streams.
- Be responsible for non-QA customer complaints management for deviations in customer service
- Build and develop effective relationships with other members in the control rooms and in projects where the role holder is a participant.
- Be responsible for the accurate maintenance of systems master data
- Have responsible for accurately measuring and reporting key performance indicators.
- Lead and participate in Practical Problem Solving and Continuous Improvements teams.
- Have sufficient skills and knowledge of the artwork change management processes to deliver changes to product’s packaging materials in cooperation with Packaging Coordinators and Supply Planners and in line with market implementation dates.


Utbildning/erfarenhet

You must possess a few years experience across the broader supply chain e.g. planning, distribution, customer management or QA. University studies or other further education within the supply chain field are valued.

Furthermore, we want to see that:
- You have excellent communication skills are required as working collaboratively with, customers and stakeholders is a key part of this role. To liaise influence and direct others through their relationship rather than dictate. Is often expected to influence people more senior than themselves.
- You must be fluent in English, both oral and written.
- You must be confident of making effective decisions despite uncertainty and/or incomplete information to drive business outcomes. Communicate to stakeholders clearly to ensure alignment.


Förmåner

We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.

As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.

Företagsbeskrivning

Poolia kan erbjuda flera möjligheter till dig som har en biokemisk, kemiteknisk eller naturvetenskaplig bakgrund. Vi arbetar med de främsta av Sveriges läkemedels- och life scienceföretag. Så, vare sig du är intresserad av forskning, Regulatory Affairs, Quality Assurance, miljö- och kvalitetskontroll, marknad och försäljning eller bara önskar ett karriärbyte, har vi en tjänst för dig.

Att vara konsult passar dig som på kort tid vill skaffa dig lång erfarenhet. Vi erbjuder dig chansen att arbeta på populära arbetsplatser med välkända varumärken där du kan utveckla din kompetens. Du kommer att trivas som konsult om du söker en värld av spännande uppdrag och nya kontaktnät.

Sluttext

Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.

Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.

Language

en-GB