Customer Liaison Specialist

Would you like to work in a diverse and international work environment with fantastic customers and colleagues while contributing to the safe use of medicines globally?

Uppsala Monitoring Centre is recruiting an energetic and customer-oriented individual for our Customer Liaison team. You will be working with a wide range of customers on various topics around sales administration. And you will be part of a dedicated, supportive, and organized team that has fun together and always strives to deliver the best possible customer experience.

Uppsala Monitoring Centre (UMC) is an independent, non-profit foundation and international centre for medicines safety and scientific research. As the World Health Organization’s (WHO) Collaborating Centre for International Drug Monitoring, we seek to improve patient safety internationally. We provide the life sciences industry with products that will help them monitor medical safety in clinical trials and the market surveillance of medicines. These products for industry are also used internally to support the WHO Programme for International Drug Monitoring, as well as in other activities that will improve global pharmacovigilance.

In UMC’s Sales and Outreach section, we market and sell products used for medicines safety as well as manage the customer journey from first contact to customer retention and renewal. We always strive to improve our internal processes and activities to deliver even better and more rewarding customer service. The Customer Liaison team works with both Customer Support and Sales administrative activities to secure their objectives. In this position, you will mainly be working with sales administration tasks, but you will need to support and cover in the customer support function when needed.

What you will do

- Administrative enrolment
- Work with various systems to ensure excellent customer service and documentation
- Update and develop support material for the section
- Collaborate with all UMC departments to resolve customer problems
- Participate in customer calls
- Manage the renewal process for ongoing subscriptions
- Contract lifecycle management
- Close customer accounts at the end of their contract
- Perform data entry and data maintenance
- Perform annual review of customers to ensure they meet the financial criteria
- Ensure that customers get agreements and invoices in a timely manner
- Ensure that customer queries are met in a timely manner
- Identify and implement improvements in work processes.

About you

- You are a positive, committed team player
- You are well-organised and efficient
- You have excellent communication skills
- You are positive and relish problem solving
- You enjoy a diverse, dynamic, and international work environment
- You welcome building relationships both internally and externally
- You are durable with an ability to perform well in a fast-paced working environment with high capacity

Essential experience and qualifications

- Relevant university degree - preferably within Business Administration/International Business/Business Law/Communication/Marketing
- Excellent English skills both written and spoken (equivalent of at least B2 level) with an ability to understand all levels of English communication.
- MS Office experience
- Able to work in a hybrid work environment.

Desirable qualifications

- Proficiency in Chinese, Spanish and/or another WHO language
- Experience within sales
- Experience with business systems such as
- Salesforce
- Visma Business
- Oneflow
- Teams
- Sharepoint
- or other business administration software




Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.

As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.

UMC follows the collective agreements between the Swedish Agency for Government Employers and Saco-S and ST. Union representatives are Malin Zaar (Saco-S) and Jessica Avasol (ST), +46 (0)18-65 60 60.