Customer Manager

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Manager at Vestas you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

SBU NCE > Service > Onshore North & West > Customer Care Nordic > Customer Managers
Vestas Northern Europe is a sales business unit covering the Nordic countries, the UK, Ireland, Poland, and the Baltics. We are responsible for the Sales function, Project, Installation, and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern Europe the best place to work.
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. The department has an open and informal culture, where teamwork and good communication are the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities
Coordinate and ensure that Vestas is delivering as agreed in the service contract by handling external communication with customers as well as internal communication with relevant stakeholders
Follow up on cost and profitability from a contractual point of view
Work with strategical questions and values related to your overall responsibility together with colleagues and manager
Coordinate together with your committed customer service agent operational requests
Caretake portfolio of customers and ensure continuous good relationships with our customers
Negotiate service contracts and sales of additional service


Qualifications
Account management experience within the global industry
Experience from a commercial or legal position
Management position or other leadership experience
Good knowledge of ERP systems, SAP, Salesforce, and Office
Fluent in written and spoken English and Swedish (another Nordic language is beneficial)


Competencies
Customer service mindedness
Professional team member with a positive mindset
Motivated in your work with solid "Can-do" attitude
Good stakeholder management and ability to build personal relations and networks both internally and externally


What we offer
We are a team of skilled and committed colleagues who are all enthusiastic about wind energy and very proud of making a positive environmental change in the world for our future generations. We have a good atmosphere within the department, and everyone is always prepared to empower out when needed. You will have the opportunity to develo a career within a very exciting industry in a global company.

Additional information
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 25th of May. All inquiries are treated confidentially.