Customer Meeting Points Design Manager IKEA Expansion CBF

You see things a little differently. So do we.

We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are enabling the future success of IKEA by offering an omnichannel IKEA Concept which is attractive, competitive and profitable, implemented and followed-up together with all IKEA trademark users.

In IKEA Expansion, we:
Lead one way of expanding to capture the potential in all existing and new IKEA markets.
Provide a menu of digital and physical IKEA Customer Meeting Points.
Secure strong and mutually respected franchisee relations.
We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com. Find IKEA jobs here.

As Customer Meeting Points Design Manager, you:
Lead and work closely together with peers across the totality of Core Business Franchise and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer.
Develop and implement Business Plan directions connected to IKEA Customer Meeting Points. 
Secure the implementation and follow up of the IKEA Concept in physical meeting points (from a building construction and retail design perspective).
Hold together the portfolio of projects from a format perspective in the design phase and enable right service offer.
Secure the integration of our democratic design principles in everything we do and create preconditions for commercial success. 
Contribute to the development of frameworks (consisting of requirements, principles and guidelines) for customer meeting points.
Contribute to define success criteria’s of assigned customer meeting points in close cooperation with CMP development Manager and CMP menu leader.
Contribute to the development and continuous update of the franchise offer for the assigned customer meeting points e.g. processes, methods, tools, solutions, service, support and examples.
Contribute to the continuous development of conceptualized assigned customer meeting points and enable the development of new customer meeting points with preconditions for a relevant mix of components/modules.
Lead, inspire and empower your team to perform to the best of their abilities and continuously develop in their assignments.
Lead, support and enable competence development to secure a competent, diverse and high performing team with succession plans.
Responsible for recruitment and onboarding process.
Responsible for performance management and retention.


Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organization and get the opportunity to work with a fantastic brand! This is a full-time position based in Malmö, in Sweden. You will report to the Customer Meeting Points Manager.

Please send your application – CV and letter of motivation – in English by 6th Oct  2021. We are continuously interviewing candidates for this role, so don't hesitate to submit your application.