Customer Onboarding Specialist

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Customer Onboarding Specialist
As our Customer Onboarding Specialist, you will be responsible for creating a program to successfully onboard our customers and help them get to know our products and services. Customer onboarding is an important part of the customer journey, and we are looking for someone to develop solutions that help customers get the best use of their membership and create an awesome Lynk & Co experience.

The role belongs to the Customer experience & Insights team where we apply a brand-led perspective to create the Lynk & Co customer experience across the end-to-end customer journey. We develop a holistic view and then deliver strategy, guidance, and insights across the organization.

Pro-activity is key in this role. You need to be ahead of the customer, identifying needs and find solutions, so the customer will be onboarded as smoothly as possible. You will be part of setting Lynk & Co customers up for long-term relationship by educating them on car, offer and services features. As a person we believe you are independent, results-oriented and a true problem solver. You have project management and organizational skills and love to cooperate closely with cross-functional teams. We believe you have strong social skills and the ability to proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met. Lastly you have a genuine passion for customer experience and customer behavior.

Our team works remotely across seven markets and we are looking for a Customer Onboarding Specialist who can be based in either Sweden (Gothenburg), The Netherlands (Amsterdam) or Spain (Barcelona). You’ll be joining a team with huge ambitions and an exciting roadmap, in a role that will be part of shaping our onboarding program. You’ll join us at the start of the next stage our journey, so you’ll have the opportunity to influence our plans as well as deliver them.



What you'll do

- Define a continuous onboarding program to ensure we add value to customers through the entire membership, resulting in customer loyalty and increased customer lifetime value.
- Develop and implement proper onboarding/offboarding solutions in various channels, supporting dedicated customer journeys.
- Collaborate with cross-functional teams to ensure onboarding material and content is developed and available based on project timings.
- Define, measure and monitor onboarding objectives by providing recommendations on improvement and implementation.
- Develop an extensive knowledge of the Lynk & Co products and services for a broad range of use cases and customer goals.


What you should have



- Relevant work experience from a role where customer relationship building, customer experience, customer communication and/or customer loyalty were the focus of your work, such as for example service design, user experience (UX), CRM, marketing, customer communication, or customer service.
- Experience from project management or project coordination.
- You’re structured and like to get things done.
- Excellent listening- and organizational skills, with the ability to teach others.
- You're adaptable, service oriented and eager to learn new things.
- You're a team-player with a collaborative approach to work and enjoy working with multiple stakeholders.
- You are a strong communicator and fluent in English, both spoken and written.


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest January 16 as we will start to invite for interviews after this date.

If you want to learn more about the position, please reach out to Sara Sundström, Head of CX & Insights at sara.sundstrom@lynkco.com or +46721843839. If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)