Customer Onboarding Specialist at Avinode Group // Gothenburg

Avinode was born in 2002 to answer a straightforward problem: air charter was stuck in a fax-and-rolodex era; there was nowhere operators and brokers could meet. With our technology-first mindset, we seized the opportunity and disrupted the industry by bringing it online. Today, we’re proud innovators of a growing suite of applications that over 6,000 air charter professionals use to do their everyday work. We make a point of delivering consistently excellent customer service and unique, ever-improving products. Together with Oddwork, we’re now looking for you: our new Customer Onboarding Specialist. The people person who still has both feet on the ground and dreams about combining work with fun. Do you want to work with different customer personalities and are a highly motivated individual? Scroll down now and apply today!

As a Customer Onboarding Specialist
What do you get if you inject the soul of us Noders into an office space? Our new, colorful HQ in Gamlestaden, Gothenburg is a pretty awesome example of this. Here, you will focus on our member’s onboarding, implementation and adoption of the Avinode Group products. With your service-minded personality, you will work closely with our customers to ensure they optimize utilization of products they subscribe and are satisfied with the services they receive. In addition, you will also host public and private demos, webinars and training with new customers while also create product guides, documentations and video tutorials in order to educate our users.

We are looking for you...
who is a quick learner. The doer who want to work in a dynamic environment and a changing industry. You’re never satisfied and constantly looking to improve both yourself and the business by experimenting and trying new things. You’re the kind of person who attracts people to stick around. You’re fearless of breaking stereotypes and crossing boundaries in the spirit of coloring outside the lines. You’re curious about people - a good listener who’s genuinely interested to dig in, identify problems and find solutions.

Our wishes:
A Bachelor’s Degree and relevant experience in customer service
You’re a problem solver
Account Management or Customer Success Management experience is a plus
English fluency - a must in this role

Why Avinode Group?
At Avinode Group, 1856921 high fives have been given and 2496 “fikas” have been served. Here, the work culture is open and collaborative; we “Noders” are a passionate, laid back and down-to-earth-crew. With us, a bit of quirky humor is always welcome. Our collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. We thrive when we see each other grow. So, bring your drive and step forward with new ideas for the best opportunity to develop your skills and business acumen, while having fun!

START: According to agreement
LOCATION: Gothenburg
JOB HOURS: Full time
CONTACT: Talent Manager Ellinor Hellberg, ellinor@oddwork.se (mailto:ellinor@ddwork.se) (for questions regarding the position, not applications)
LAST APPLICATION DATE: 2020-04-11

Are you the one Avinode Group is searching for? Apply now by submitting your application and CV. We’re looking forward to hearing from you soon!

In a world full of expectations, the most daring thing you can do is to dream. As a recruitment and employer branding company we challenge expectations, empower talents and organizations to be the best they can be. By matching personality with company culture and strengthening employer brands, we are here to revolutionize our industry. 7 days a week - 365 days a year. Because we know for sure: it’s when the right personality and the right culture meet, that magic truly arises! Step in to the world of Oddwork by clicking here.