Customer Onboarding Specialist 🤩 - Finnish & English Speaking 🇫🇮🇬🇧

Let's build the future together!
https://career.teamtailor.com/jobs/www.teamtailor.com) is an Employer Branding and an ATS SaaS platform used by over 6 000 companies and 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving for responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; each and every team member shares our vision and wants to be part of its success :

That's why we're expanding our Customer Success department and looking for more Onboarding Specialists to join our team focusing on the Finnish and English Market. Our mission is to have the most satisfied customers, and we are looking for people who want to give our customers a world-class onboarding experience 👊🏽

You will both onboard customers through meetings, webinars, and other platforms that can help you, as well as both improve and find new ways of working.

Within the Customer Success department, you find Customer Success Managers, Product Specialists, and Onboarding Specialists who are located in Sweden, Finland, and the UK 👨‍👩‍👧‍👦

Your key responsibilities will be to:
- Implement and onboard new customers
- During onboarding, ensure our customers utilize the product when they go "live."
- Create and hold webinars regarding onboarding and training
- Create and use Intercom/Product tours to onboard customers
- Create material for onboarding
- Collect and analyze customers feedback
- Together develop and improve ways of working with the onboarding of our customers.



As an Onboarding Specialist at Teamtailor, you will be offered:
- Incredible development opportunities 🏃🏻‍♂️
- The opportunity to work with the Market's best product ✨
- Be part of a great team 💕


Is this you?
- Experience in onboarding and technical customer support in the SaaS industry
- Experience in the HR industry
- A hobby "tech-savvy" person
- Fluent in Finnish & English - and other languages is a plus
- A ping pong professional 🏓... we're kidding! But we do like to play.




We value your personality, and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!

Interested? 😃