Customer Onboarding Specialist - Gothenburg/remote

THE POSITION:

Avinode has a platform which enables users and clients to exchange services and among other things make payments. They aim to offer their clients great web and mobile experiences with a big customer centered focus. As a Customer Onboarding Specialist, your focus is on Avinode members’ successful implementation, onboarding, and adoption of the Avinode Group products so that they can reach their operational goals while deriving their products’ maximum value. You will work closely with Avinode's clients, asking questions, making follow-ups and tracking usage to make sure the onboarding process is completed according to client requirements and service subscriptions.

A central part of your role will involve educating both new and existing clients on how existing and new product features work and how the platform can improve their business objectives. This will be done in close collaboration with colleagues from the marketing and product release departments. You will also spend a lot of time working with the sales teams in order to best understand client needs and how to approach each onboarding. In addition, you will also host public and private demos, webinars and training with new customers while also creating product guides, documentations and video tutorials in order to educate users.

Main responsibilities:

Support clients through the onboarding process and improve feature adoption
Educate clients on how new and existing product features work and can improve business objectives
Create product guides, documentation, and tutorials
Work closely with colleagues in the same role along with Tech Support and Marketing
Answer questions by Intercom, e-mail and phone along with troubleshooting problems
Monitor client usage in order to advise on more effective product usage
Gather feedback and relay it to internal teams for product enhancements

IDEAL CANDIDATE:
Bachelors degree in relevant field
A couple of years of relevant experience in roles involving customer service, sales or onboarding
Excellent communication, writing and presentation skills
Tech-savvy - quick to develop a deep understanding of new software
Fluent in English


Meritorious experience:

Prior experience from a SaaS-company
Prior Customer Success-experience
Experience from the aviation industry
Knowledge in French, Spanish or Russian

ABOUT THE COMPANY:

Avinode Group was the first company to move business aviation online, disrupting an entire industry with a technology-first mindset.



Today, we operate a growing suite of applications that 6,000+ air charter professionals use to do their everyday work. We take our role in their businesses seriously and make a point of delivering consistently excellent customer service and unique, ever-improving products. This level of sophistication doesn’t stop us from having fun, however. We “Noders” find it important to enjoy an open and friendly work atmosphere, where a bit of quirky humor is always welcome. With 100 Noders spread between Göteborg, Miami and Portland, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue.

Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations. We are convinced that diversity contributes to building a more sustainable company and we strive to be good role model for diversity. Across the Avinode Group we actively work to make sure all employees have the same possibilities and rights regardless of age, ethnicity, gender, religion, sexual orientation or disability.

ABOUT THE EMPLOYMENT:

This is a recruitment process where you will be hired by our client directly. The location is Gothenburg or remote.

ADDITIONAL INFORMATION:
Emplyment type: Full time
Start date: Immediately but notice period of 1-3 months is OK
Location: Gothenburg/remote
Point of contact: Dino Segetalo
Salary: Fixed monthly salary


Apply by clicking the link below. Remember to be quick with your application as we make continuous selection of candidates and the position can be filled before the application deadline is due. 

ABOUT FRIDAY:

By being a partner to our candidates and clients, we strive to find the best match for you both. We achieve this by really getting to know our clients and candidate’s needs! Of course, we will ensure that requirements and skillsets match. But above all, we focus on the importance to find harmony between values ​​and corporate culture which both candidate and client considers optimal.

Our passion is to help people to the right position, workplace and context within the field of IT and Technology. That's why we founded Friday with the ambition to help you with the job that gives you the Friday feeling - every day!

We mainly focusing on young engineers who are at the beginning of their careers or soon concluding college / university within the IT and Technology field.

Our belief is that people reach their fullest potential when looking forward to going to work each morning. "Friday - everyday", how does that sound?

Keywords: customer success, customer onboarding, client experience, customer support, sales, aviation, SaaS, B2B,