Customer Operation Advisor

Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

Do you see yourself as a problem solver and want to be responsible to develop the Fraud process within Qliro and make e-commerce safer for both our customers and merchants? This might be the role for you!

As a Customer Operation Advisor within the Fraud team, you will perform transaction reviews and investigations of high-risk transactions across all of Qliro's markets and products. You will monitor, identify, and prevent arising fraud trends and new fraud patterns. You will become an expert in fraud prevention and suggest improvements to our fraud detection systems and processes. The role requires you to be able to work individually whilst also collaborating with other fraud analysts as well as colleagues from other teams.



What you’ll do:

- Monitor and review transactions that are suspected to be fraudulent
- Conduct analysis of fraud claims and current fraud trends with the help of our internal tools
- Develop rules and suggest changes to the fraud detection systems
- Handle incoming fraud-related errands from customers and merchants as well as preparing witness statements for the Police, Courts, and other authorities as required as well as acting as a subject matter expert via these proceedings


We believe you:

- Have an interest in fraud prevention and protecting customers from fraud
- Have an analytical mindset and are not afraid of suggesting new approaches to solving a problem
- Have a technical interest and mindset. Previous programming experience is not necessary, but a plus. This could be from for example SQL, R, or Python
- Are fluent in Swedish and English verbally and in writing, knowledge in other Nordic languages is meritorious
- If you have experience from working with fraud prevention, this is a plus


WOW in everything we do

Qliro offers a dynamic and fast-paced Fin-tech environment with teams of driven individuals. We thrive on challenges and strive to develop an environment that fosters personal and professional growth. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products. You will have the possibility to develop in your role and make you and your team shine.