CUSTOMER OPERATIONS COORDINATOR - SAMSUNG

Om oss



Kvalifikationer
You have previous experience from Call Center Operations and/or Customer Service
You have previous experience from eCommerce logistics
You are fluent in English, both written and spoken
Knowledge of Swedish or other Nordic language is a merit
Experience from Jira, Klarna merchant and SAP is a merit


Company Description
JobBusters is an authorized staffing and recruitment company. We are focused on white-collar workers and place great value on finding the right person for the right position. By being flexible, accessible, and present in relation to the customer, consultant and candidate, we aim to find our customers’ dream candidates and our candidates' dream jobs.
This assignment as a Customer Operations Coordinator will be performed by our popular customer Samsung with an office in Stockholm, Kista.

Job Description
We are looking for a Customer Operations Coordinator to our popular client Samsung, who will be responsible for securing and optimizing a qualitative ecommerce, promotions fulfillment and customer support. The Customer Operations Coordinator will be a part of the Nordic Customer Satisfaction team and will have a key role in managing the quality of customer experience. Main responsibility is to be the key contact point to the Commercial call center and the eCommerce Operations, with the result to reach an enhanced customer journey and efficient customer service with high quality.

Personal qualities
To succeed in the role as Customer Operations Coordinator you need to be flexible and have a strong power of initiative, attention to details and great problem-solving skills. Furthermore, you need to have excellent communication skills, are well-presented and professional.

Salary
Salary, by agreement.

Admission and Application
Full time position, 40h/week. The position is expected to start 2022-06-13 and is expected to run until 2023-06-12 with great chance for extension. You will be employed as a consultant with us at JobBusters and work for our client Samsung in Kista, Stockholm. Submit your application in English (preferably in Word format) as soon as possible. The process is ongoing and applications before 2022-06-02 will be reviewed in a first selection. We look forward to your application! Keywords: Coordinator, Customer, Experience, Commercial, Operations, Manager, Support, Work, Job, Stockholm, Samsung, Kista