Customer Portal Manager

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
ABB's Robotics and Discrete Automation business is writing the future of flexible factory and smart machines by providing value-added solutions in robotics, machine and factory automation. Our integrated automation solutions, application expertise across a wide scope of industries and our global presence deliver tangible customer value.


Your responsibilities
Being the Robotics and Discrete Automation´s business process owner for the on-line platform.
Establishing customer requirements, expectations and competitive analyses.
Developing the on-line platform strategy to ensure high level of customer experience.
Growing the Service on-line sales volumes from existing baseline and identifying the potential portfolio that could be offered online. Executing an e-commerce “self-serve” business model in a direct sales culture.
Creating a business plan to invest in on-line platforms and e-commerce with expected paybacks.
Defining the KPIs and setting targets to measure and track the progress of our Service on-line platform.
Setting the productization standards for on-line platforms and participating in defining appropriate/innovative business models.
Managing the “e-relationship” with customers via the Customer Portal and other customer facing portals/applications.
Providing governance to application owners to establish the IS landscape to succeed (MyABB, BOL).
Identifying and developing business opportunities to extend ABB’s e-commerce capabilities with external partners and platforms.
Working with marketing to promote the on-line sales channel.
Lead forum of local super users within AR.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.



Your background
Senior e-commerce experience in a B2B environment.
Service business orientation and experience with statistical and financial evaluation tools.
Experience in project management, sales, engineering or service operations.
Strong product management skills.
Creative, outgoing and enthusiastic personality, able to work with a wide diversity of people.
Willing to lead in a dynamic team environment with 360° communication and facilitation skills.
Customer focused and resourceful in getting things done.
Ability to simplify and articulate complex solutions and aptitude to deliver results.



More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruiting Manager, Francesco Piccioni, +39 02 24143308, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Nicolin Ahlqvist, +4621-34 42 50; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Roger L. Gustavsson, +4621-32 90 97. All other questions can be directed to Talent Partner Marcus Thunberg, +46 722 05 08 92.
We look forward to receiving your application!