Customer Product Support - Technical Project Manager to ABB Robotics

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will join our global 3rd line support team, which provides local ABB offices and customers worldwide with technical information, analysis and solutions to maximize the usage of our great products. The role reports to Customer Support Manager.
As a Technical Project Manager in the Customer Product Support Team you will be a key player to define and resolve customer experienced problems on the global installed base of ABB Robotics products. Together with the team and our electrical and mechanical engineers, you will contribute to the development of new solutions that will drive the future of robotics. This is your chance to join a truly unique journey ahead.


Your responsibilities
Act as “voice of customer”, take ownership of and lead tasks in order to define and fulfill customer expectations - make a promise and keep the promise!
Identify and follow up all activities needed to support customer requests.
Based on facts and general statistics, communicate status and conclusions on multiple levels of the organization.
Live ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.



Your background
University degree in mechanical engineering, industrial management or equivalent
Good skills and experience from project management and systematic issue resolution
Green belt certificate or similar
Knowledge in presentation techniques for data analytics and statistical analyses
Strong social skills and ability to build good global relations are essential
Fluency in English, written and spoken alike. Other languages such as Swedish, German or Chinese, are meritorious



More about us
ABB Robotics develops, manufactures and markets robots and associated control systems, software, arc welding products, tracks and motor packages. A clear focus on automated solutions helps manufacturers improve productivity, product quality and safety in the work environment through automation. The robots and robotics are sold via local ABB companies, as well as via independent systems integrators and OEM companies.
Recruiting Manager, Henrik Jernberg, +46 725-02 40 70, will answer your questions about the position. Union representatives Ledarna: Lenny Larsson +4621-32 85 47, Sveriges Ingenjörer Pia Hill: +4621-34 47 51, Unionen: Roger L. Gustavsson, +4621-32 90 97. All other questions can be directed to recruiter Andreas Christiansen, +46 733-51 27 46.
Are you ready for this new exciting and awarding challenge? Welcome to apply before the 24th of October! Selection process will be handled continuously.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.