Customer Project Manager

About this opportunity
We have a great opportunity for you to join our team as a customer project manager in MELA Digital Services, CU Northern and Central Europe (NCE).
Your role is to lead customer projects from establishment all the way to the project closure. You will lead the Ericsson project team, interface the customers, secure that the delivery fulfil customer expectations and manage the project financials.
You will also work closely with internal stakeholders to both secure the needed support for your projects as well as to fit the project into the wider project portfolio planning. Time to time you might also contribute to making project offers to the customer. The projects are about delivering Ericsson Digital Services products and solutions.
The location for this position is in Sweden, Stockholm. You will report to Head of Solution Delivery.

We are looking for a person that really understands the customer well, that can interact, communicate and guide the customer in our joint projects. It is very important that we work in a partnership with our customer. We believe that the right person knows how to motivate a team to perform at its’ best and knows how to bring out joy in the delivery of our projects to enable a fun and inspiring workplace.

We see that this role will lead different kinds of Telecom Core, OSS, BSS – small/medium/large sized - projects/upgrades which is why it is good to have a flexible mindset with the ability to handle different things at the same time.

What you will do
Understand the customer needs and business
Build customer relationship, directly interface customers and collaborate with account managers
Establish the project: define project scope, build project time plan, secure the vital staffing, establish project way of working (e.g., agile or classical project delivery), establish budget, analyze risks, setup project in systems, etc.
Drive project execution: lead the project to be on track compared to the plans, customer expectations and budget, follow-up on risks
Handle project finance
Manage project change requests
Develop the business by contributing to presales
Have high attention to team environment and lead impactful project teams with local and remote colleagues


You will bring
Passion for technology and a will to deliver outstanding customer experience
Strong customer focus and financial competence
Project manager/Program director experience
Strong skills in team and project management
Experience from customer-facing roles
Understanding of Core, Cloud, OSS, BSS product portfolio
Agile methods and DevOps experience
Embracing Ericsson on the Move principles
Good communication & presentation skills
Negotiation skills
Problem solving and troubleshooting skills
M.Sc. / B.Sc. in a relevant field



Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.




Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm
Job details: Customer Project Manager
Primary Recruiter: Kristina Lundqvist