Customer Quality Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Quality Specialist has the role of supporting ABB local sales office and external customer related to technical issues for product sold by ABB Motor Starting & Safety. Ensuring and improving quality to exceed customer expectations while ensuring sustainable operations, and representing the customer’s voice within the organization, providing customer experience feedback and input.
Reporting to the quality manager, you will support customers, production and stakeholders in accordance to the quality management system, managing all aspects in line with guidance from ABB Group/division/business area.


Your responsibilities
Be “point of contact” for the customer regarding claims and technical issues.
Lead analysis of claims regarding fulfillment of technical specifications.
Responsible for helping our customers in a professional and timely manner.
Accountable for that the quality level delivered to customers is according to state of arts and datasheets.
Request and drive improvement related to customer claims.
Responsible for PPAP towards customer.
Being the “voice of customer” and “voice of quality” in our organization.



Your background
Several years of experience in working with quality or working as a designer.
Sound knowledge of drawings, circuit diagrams, quality methodologies and PPAP.
Experience from working and communicating with customers and experience in presenting technical details in a structural way.
A collaborative, solution-focused approach and strong written and spoken communication skills with high customer focus.
A Master of Science in engineering or equivalent experience.
Knowledgeable in electronics.
Fluent in English in written and spoken form.



More about us
Recruiting Manager Daniel Näf, +4621 32 92 25, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Senad Hujic, +4621 32 03 02, Unionen: Johan Lundström, +46 21 32 03 64, Ledarna: Urban Mylläri, +4621 32 01 86. All other questions can be directed to Talent Partner Anna Nordlund, +46 761 42 01 39.
Welcome to apply the latest by May 12, 2021. Please note that selection will be done on an ongoing basis and the position may be filled before last day of application.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.