Customer Quality Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Quality Specialist has the role of supporting ABB local sales office and external customer related to technical issues for product sold by ABB Motor Starting & Safety. Ensuring and improving quality to exceed customer expectations while ensuring sustainable operations, and representing the customer’s voice within the organization, providing customer experience feedback and input.
Reporting to the quality manager, you will support customers, production and stakeholders in accordance with the quality management system, managing all aspects in line with guidance from ABB Group/division/business area.


Your responsibilities
Be “point of contact” for customer regarding claims and technical issues.
Lead analysis of claims regarding fulfillment of technical specifications.
Responsible for helping our customers in a professional and timely manner.
Accountable for that the quality level delivered to customers is according to state of arts and datasheets.
Request and drive improvement related to customer claims.
Responsible for PPAP towards customer.
Being the “voice of customer” and “voice of quality” in our organization.



Your background
A Master of Science in engineering or equivalent experience.
Experience from working with quality or working as designer.
Knowledgeable in electronics.
Sound knowledge of drawings, circuit diagrams and quality methodologies.
Experience from working and communicating with customers and experience in presenting technical details in a structural way.
A collaborative, solution-focused approach and strong written and spoken communication skills with high customer focus.
Fluent in English in written and spoken form.



More about us
ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.
Recruiting Manager Daniel Näf, +4621-32 92 25, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Senad Huijc, +4621-32 03 02; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Johan Lundström, +4621-32 03 64. All other questions can be directed to Talent Partner Anna Nordlund, +46 761-42 01 39.
Are you ready for a new exciting challenge? Does the above description sound like you? You are welcome to apply the latest by April 25. Selection process will be handled continuously.
If you want to discover more about ABB, take another look at our website www.abb.com.