Customer Relations Representative

We are seeking an outstanding and service-minded Customer Relation Representative to provide high-class customer service to our clients.

This full time position will report to the Operations Manager Customer Service & Logistics and is based In Stockholm Sweden.

In this role you will work within the department of Sales & Customer Care, what is the face or our business, handling daily communications internally and externally, learning about different aspects of e-commerce, furniture and Design business.

You will be responsible for customer related tasks such as:

? In a timely manner resolve high volume of customer inquires via phone, e-mail and social media

? Becoming an expert of Hem products to be able to offer outstanding customer service

? Engage in clienteling efforts and customer follow-ups

? Communicate on a daily basis with our sales and logistic departments, to ensure on-time inbound and outbound deliveries

? Manage customer orders through our order management system

? Acting as a liaison between the customer and internal Hem teams on any technical or logistical issues

? Passion for e-commerce as well as high-end industry

? Improve internal processes within customer service and provide Hem's different departments with improvements based on customer feedback

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Qualifications and requirements:

? At least 1 year work experience within e-commerce, customer service, retail and/or a creative industry is required

? Experience at a Design/high-end brand is preferred

? Excellent written and spoken communication skills in Swedish and German with an emphasis on proper spelling and grammar

? Other language skills are highly meriting, especially other Scandinavian languages, German and/or French

? Self-starting, reliable, independent, and flexible

? Great team player

? Strong organizational skills, great attention to detail, and ability to multi-task

? Proficient in Microsoft Excel / Word / Outlook

? Service-oriented with a good understanding of customer needs

? You are a “doer” and don't mind getting your hands dirty in a highly entrepreneurial environment

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Application process:

We are looking forward to receive your application as soon as possible.

Please note that only applicants who have addressed the above selection criteria and uploaded CV and cover letter will be considered for this vacancy.

(Note that we can only consider applicants with full working rights in Sweden)