Customer Relationship Management Specialist

Do you want to join a growing company focusing on innovation and product development?
About the role
As Senior CRM Specialist at FlexLink, your responsibility is to lead and manage all global CRM processes with the goal to increase customer centricity through data quality excellence. You will oversee, monitor and support the global utilization of the CRM system for the business. Additionally, you will support marketing automation processes and data segmentation.
Job Responsibilities
Define and manage the global CRM processes for FlexLink by setting strategies for standardized sales processes that bring added value to the sales and project teams
Train key stakeholders, guide and monitor that all users work in line with the instructions
Manage roll out of new features and functions with the CRM system
Define new requirements coming from users and stakeholders with central CRM team
Manage and monitor the CRM usage and ensure a data quality
Ensure the integrations of lead generation platforms and align creation of new account
Oversee and control the lead qualification process for Marketing and Sales
Prepare and deliver frequent reports to the leadership team
Manage communication on multiple levels with CRM users and Coesia Group
Support the integration of standardized marketing
Develop and lead a small, agile team


Essentials:
10+ years working experience in a similar role in an industrial company
5+ years of experience in databases structures and the processing of large datasets
Good knowledge of MS Dynamics and SAP
Skilled with IT tools like MS Office & MS Dynamics CRM
Relevant industry knowledge into the main FlexLink segments and product families
Fluent in English in writing and verbally
Excellent organizational skills and attention to detail
Analytical thinking and judgement, ability to translate numbers into stories
Self-motivated team player with a positive attitude and good communication skills
Strong work ethics, dependable and detail oriented


Desirable:
Experience with Power BI or SAP analytics
Engineering, business administration or any mathematics or statistics related discipline



About FlexLink:
FlexLink is an industry leader for automated production flow solutions. Working closely with global customers, we provide innovative, optimizing solutions to produce goods smarter, safer and at lower operating costs. Headquartered in Gothenburg, Sweden, FlexLink has operating units in 26 countries and is represented in more than 60. FlexLink has about 1,200 employees and a turnover of 3 Billion SEK.
FlexLink is part of Coesia, a group of 21 companies specialised in highly innovative industrial and packaging solutions based in Bologna, Italy. The Group, whose sole Shareholder and President is Isabella Seràgnoli, is present in 35 countries with 84 production plants in 136 operating units and has over 8,000 employees.
Among other benefits, we offer:
Collective agreement (incl. pension contribution)
Medical insurance
Wellness allowance
Parental pay
ATK (Arbetstidsförkortning)
Parking onsite and great connection by train/tram/bus, etc.



Join the team! We are looking forward to receiving your application through our job portal.
Interviews will be held continuously. Therefore, we encourage you to apply as soon as possible. This is a permanent position, full time. If you have any questions, feel free to reach out to Siri Taripanah at siri.taripanah@flexlink.com
Kindly note that due to GDPR we will not accept applications via e-mail.

Please use the link to apply via our career site. External agencies are kindly requested not to contact the company regarding this position.