Customer Representative for Sound Industry - Sweden Market

Description
Main tasks:
- Take incoming user requests B2C (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
- Maintain knowledge and expertise associated with applications specific to Users.
- Progress / close service requests to a satisfactory conclusion on call management system.
- Proactively update customers with status and resolution progress.
- Monitor / progress all open queries in queue.
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained.
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
Hours and Benefits:
- Shift: 39 hours/week from Monday - Friday from 09:00 - 18:00
- Salary: 17.330,00 Euros gross/year + up to 1.920,00 Euros gross/year in bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Requirements
- English compulsory at near native level, spoken and written skills plus Native level of Swedish
- Excellent customer care skills
- Good IT knowledge
- Windows and Mac environment literate
- Adequate professional experience
- 1 year in a customer service environment, preferably technical support (preferred)
- Excellent customer care knowledge and awareness
- Ability to implement and manage changes in processes
- Service passion
- Responsible and independent work habit
- Good communication and team skills, flexibility and stress resistance

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
ReferenciaRRQ22-005660-1-SWEDEN