Customer Representative - Swedish Market - Málaga

Description
Main Task:
Provide the necessary information to customers via telephone / email; accept orders from customers, make changes in orders for customers, process it using a computer programs; provide the information on services, prices, options of the purchase; describe the services, their properties; inform customers of any changes to orders; answer to customer questions, give advice, fulfil the tasks received from the customer on the incoming call/email; work with computers, drafting, editing, processing correspondence and other documents; collaborate with clients to explore their needs, identify the most important to evaluate their needs and offer the best solution for the products offered by the organization; work with other office equipment; carry similar content tasks.
Tasks:
- Receive and make phone calls/emails on behalf of the company, Our compny’s clients and partners or on behalf of their clients
- Perform service requirements of our company's customers providing an efficient, polite, friendly and honest response to their queries and requests for information
- Provide relevant information in a professional and timely manner in order to maximize sales and achieve performance objectives
- Work in a team of Customer Service Specialists to achieve and overachieve the team's performance targets
- To respect and fulfil orders that is given by the appointed Project Manager or managing staff
- Attend specified training, organized by our company or client, in order to develop professional work and indi-vidual standards, to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and increase sales and service ability
- Respect and fulfil single management tasks and orders, participate in administrative or office work duties, which comply with company's growth and effective daily activity targets
- Become proficient in the use of all call centre systems and telephony in order to perform to the highest possible standards
- Consistently work on and improve written and spoken English language skills and / or any other specialist language - Work to achieve targets in all areas, highlighting development needs to Human Resource Man-ager where required in order to keep them informed of training / coaching input needed
- Attend the premises on time to begin work at the agreed time
- Write and design detailing reports
We Offer:
- Full-time (39 hours/week) and long-term contract
- Salary 19.800 Euros gross/year base salary after 6 months it increases up to 20.796 gross/year, bonus 180€ available after 8 months.
- Scheduel: Monday - Thursday 08:00-16:00, Friday 09:00-16:00
- Opportunity to develop your career
- Attractive salary conditions
- Paid training
- A modern and open office
- Regular employee events and incentives
- WebHEALTH programme initiatives.
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Requirements
- Minimal education - secondary education; preferable education - unfinished or competed higher / uni-versity education
- Ability to responsibly and independently carry out customer service specialist duties
- Ability to perform working tasks according to job description, comply with regulatory requirements and the organization's internal rules of the procedure
- Ability to plan and organize own work and working place, working independently and in team, in order to accurately and creatively meet the challenges of the organization's core values
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients and management.
- Fluent/Native in Norwegian
- Good command of English language and other language skills
- Good telephone communication skills
- Excellent listening skills and ability to develop reports
- Excellent written skills
- Excellent time managements skills
- Good knowledge and experience of Microsoft and Internet

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.