Customer Research Specialist

NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5.000 people.
NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023.
We connect a greener world. www.nkt.com

Join our global marketing team and make an impact 
NKT is seeking a Customer Intelligence Specialist to join our international Group Marketing team to provide impactful customer insights to internal stakeholders. Do you enjoy creating surveys, analyzing data, and collaborating with others to achieve impactful results? As a Customer Intelligence Specialist, you get the chance to support customer research projects, be part of our growth journey and connect a greener world. 

Bring in the customer perspective to NKT to support strategy and improvement activities  
 The Customer Intelligence Specialist supports the global marketing function and other stakeholders across our international organization with customer insights to ensure informed decision-making, optimize strategies, and business growth.  

Your tasks will be to 
* Lead various customer and market research projects (both quantitative and qualitative) 
* Align with stakeholders on insight and research needs 
* Develop guidelines or questionnaires in our survey tool (Qualtrics) 
Evaluate datasets and compile reports that offer suggestions for guiding marketing and operational strategies 

You will be a part of an international team of colleagues placed in Lithuania (Kaunas), Germany (Cologne), Denmark (Broendby) and India (Chennai). The role will be based in Lithuania (Kaunas), Sweden (Malmö, Karlskrona, Alingsås, Falun or Västerås) or The Czech Republic (the Prague area), with the option to work remotely part-time. Your direct manager is Katrin Stassen, Senior Business & Customer Intelligence Manager.

A specialist within marketing intelligence with excellent communication skills 
The role is well-suited for those who is good at analysing and finding solutions to problems. You have an eagerness to developing and learning new things. Our team thrives on great collaboration, and you will enhance this by being service-minded, communicative and a great support to your colleagues and internal customers. 

You also have 
* A BSc. in a research related field 
* Experience in developing, conducting, and analysing market/customer research projects e.g. customer surveys, interviews, focus groups, either in an agency or corporate setting 
* Sound knowledge of research methodology 
* Knowledge in survey tools such as Qualtrics is seen as beneficial 
* Fluency in English 


Leverage your customer intelligence skills in an international setting 
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. ​ 

Find out more about Life at NKT, by listening to some of our NKT Connectors here! 

“The greatest thing about this position is that our work has a visible impact on NKT and how we deal with customers and customer data. It is a lot of fun to see NKT developing in this area." says Hiring Manager Katrin Stassen.  

This role offers you great possibilities to contribute to our growth, provide customer and marketing insights and learn new things. The team you will be part of is competent, international, and collaborative.  

We will review applications continuously, but we recommend applying no later than 9th of September 2024. Please  submit your CV in English, Due to summer vacations, we will be able to get back to you in mid-August. Personality tests may occur in our recruitment process.   

If you have any questions regarding the position, you are very welcome to contact Recruiting Manager Katrin Stassen katrin.stassen@nkt.com. If you have any inquiries about the recruitment process please contact Recruiter Angelina Nilsson, angelina.nilsson@nkt.com . Please note that due to the GDPR regulations, we cannot accept any applications via e-mail
Be a Connector of the green tomorrow!