Customer Sales Representative

Customer Sales Representative for the Scandinavian market
Is your next career step boosting one of our core values? At one.com we are committed to customer success


We actively empower each other to help customers
We continuously improve how we serve our customers
We are passionate about customer success and stay curious about our customers' needs
We take ownership of meeting customer needs
We aim to exceed customer expectations
We are building a team in Malmö, however, for flexibility reasons, Copenhagen and Amsterdam are also available places to work



Over time, many customers become more successful than their initial bought package can accommodate. With support, we reactively help those customers. With the sales team, we are expanding and you will reach out to these customers before they contact us.


Job description
As a member of our sales team, you will be responsible to
Be pro-active. You will contact customers to provide information about increasing the performance of their website by upgrading hosting packages
Identify customers that experience hindrances in their website performance
Advice customers on settings, caching and alternative packages
Qualify potential customers for an upgrade/upsell/cross-sell
Understand we are part of a larger group and be able to advise on group.ONE products
Troubleshoot and identify root causes of customer problems using a variety of internal and external tools
Process forms, applications, and requests
Answer how-to questions and help customers navigate a variety of tools within one.com control panel
Take ownership and follow up on customer cases in a timely manner to ensure customer satisfaction
Keep yourself updated and educated about one.com products, procedures and policies
Use CRM (Zendesk Sell) to keep track of your pipeline and provide detailed structured information for reporting



The right candidate should have
Technical understanding and knowledge of WordPress at user- and administration level
Exceptional English verbal and written communication skills
At least one of the following languages as a native speaker: Danish/Swedish/Norwegian
Customer service experience or customer service-oriented skills such as empathy, active listening, and solution-minded aptitude
Passion for communicating with customers all day, every day
The desire to turn an unhappy customer into an advocate
The eagerness and the will to learn and improve upon their skills
Team player mind- and skillset – be able to learn what is successful and a willingness to share that with your team members



We look at each candidate individually and encourage all to apply for the position as we evaluate based on your experience and skillsets rather than your educational background.


Apply now - interviews will be conducted on an ongoing basis. For further questions regarding the position, you can email Talent Acquisition Consultant Sigurd Rønne Christiansen at sigu@one.com.


At one.com Malmö you are offered
A hybrid working model with 2-3 days at home a week
Health insurance, and an annual health check
Great office lunch arrangement
One of the best locations in Malmö - right next to the Central Station
A modern office environment
5 extra vacation days on top of your 5 weeks of vacation
A free website with domain and hosting, where you can choose your own domain name



Become a part of group.ONE
Since its establishment in 2002, one.com has been in constant development and is today part of group.ONE, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, and email. We offer an international environment where we have a high level of flexibility. As a group, we have:
More than 2,900,000 registered domains
More than 1,400,000 customers in 149 countries
More than 600 employees with more than 40 different nationalities
English as a corporate language
10 major brands well established in the European market



Diversity and Inclusion
At group.ONE we are intentional about diversity, equality and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.
Therefore, group.ONE is an equal opportunity workplace committed to equal employment opportunity regardless of race, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/ expression.
If you have a disability or special need that requires accommodation, please let us know in your application.