Customer Service

Global Customer Service to Helsingborg

Occlutech is the leader in developing innovative products for the treatment of structural heart disease. The Company develops, sells and markets Class III medical devices and accessories for the transcatheter repair of structural heart defects, including a range of specialized devices for patients with heart failure. in over 80 markets around the world. Occlutech operates facilities in Germany, Turkey and Sweden. For additional information please visit www.occlutech.com. To continue to support its growing European and International customer base, Occlutech now seeks in collaboration with SAM INternational a highly motivated Customer Service person to the international Customer Service team based in Helsingborg, Sweden.

Who are you?
We are looking for a person full of energy and initiative, social and easy to collaborate in teams. You have the capacity and ability to quickly handle multiple tasks at once and are thorough in your implementation without losing focus. Seeing the context and the red thread in the daily work internally and towards the customer is natural for you and you cut into where it is needed to solve the tasks. Passion for working in customer service is a mantra for you. The position will be based in Helsingborg, Sweden and offers a unique possibility for a dynamic and ambitious individual to grow with a fast growing highly globalised company.

Responsibilities:
Contact person for national and international customers, distributors and colleagues.
Customer and order management
Receive and process orders, issue related shipping documents.
Prepare documentation required for import of goods at final destination, such as commercial invoice, EUR1, ATR and Certificate of Origin.
Ship orders worldwide, on behalf of international customers, distributors and/or coordinate collection of goods with freight forwarders.
Correspondence with our sales team/distributors/customers via phone or e-mail.
Goods handling and inventory management.
Preparation and maintenance of customer master data.

Qualifications:
Ability to work in a diverse team and to interact with international clients.
Ability to work in teams as well as independently.
Strong organizational and follow-up skills, attention to details.
Proactive, flexible and able to take initiative.
Ability to juggle multiple projects simultaneously.
Fluent in English, both verbally and in writing.
Advanced communication skills.
Strong interpersonal skills.
Strong computer skills.

Meritorious qualifications, not a must:
Former experience in Customer Service
Experience within the medical device industry



Do you find this interesting?
Click on the button below and apply. For further information regarding the position please contact Maria Boström, Senior Executive Search +46(0)709141617