Customer Service Administrator

Mectec is an international company that sells, develops and manufactures innovative industrial labeling solutions known as ‘Print & Apply’. Mectec is now recruiting a Customer Service Administrator to the Customer Service team in Malmö.

Job description:

As Customer Service Administrator you will have varied assignments within administration and customer service. The Customer Service team has an important role in the presales and order process. You will also be responsible for our front desk and office coordination. Your main responsibilities will be:

- Customer care, order handling, communicating order confirmations and delivery information
- Preparation of shipping documents
- Administration in our ERP system Pyramid
- Statistics reports
- Administration of service agreements
- Assisting finance with invoicing and administration when needed
- Daily work in the front desk such as handling telephone calls, taking care of visitors, ordering lunches, hotel- and taxi bookings, purchasing office supplies and taking care of kitchens and conference rooms etc.

You will be part of an expansive and international company, with a flexible and non-hierarchical organization that allows for fast decisions.

This is a full-time position from the middle of May 2015 until the end of August 2016, a substitute due to a parental leave. You will be based at Mectec’s office in Malmö.

Candidate profile:

You have experience from working with similar tasks, in customer service, order processing, administration and/or front desk. You like working with varied assignments and have a good ability to prioritize. It is an advantage with experience from an international business environment. Good communication skills in both spoken and written English and Swedish is needed, as well as a driving license B. Your computer skills are good, and it is an advantage if you have experience from working in an ERP system and MS Office, for example with system administration.

Personal characteristics that we prefer in this role are good social skills, a service oriented and flexible mindset and a talent in organizing and administration. You are structured and accurate when it comes to details and your personality can also be described as dedicated, non prestigious, positive and helpful. You enjoy working independently and can take initiatives, but also have a team player personality and can build good relationships with both customers and colleagues.

About Mectec:

Mectec was founded in 1986 and today we are approximately 70 employees with high skills and a strong commitment. Our flexibility and quality are well known and the availability of service and expertise has resulted in long-lasting relationships with many of our customers around the world.

Much of Mectec’s strength lies in a strong development team that allows us to efficiently customize and tailor a solution for each unique customer. The combined result of this is that we are the global leader within our well-defined niche. Going forward, we expect and plan to further strengthen our position in our markets.

Together with a network of dedicated distributors across Europe, Africa, Asia, North America and Australia, we continue to grow and the export ratio now exceeds 85%. In 2013 we had a sales of SEK140m corresponding to 1,250 systems with a solid profit margin.

Since 2006 we are part of Domino Printing, a global company with 2,200 employees worldwide and sales of GBP335m. Domino is listed on the London Stock Exchange and based in Cambridge, England. The group provides complete coding-and-marking solutions based on technologies like inkjet, laser, thermal transfer, and covers many industry sectors including food, beverage and pharmaceutical.

For more information about Mectec please visit www.mectec.com.

Application:

In this recruitment Mectec is cooperating with Joblink. Apply on www.joblink.se, please attach your CV and cover letter in Swedish or English. We work with ongoing selection so we recommend you apply to the position as soon as possible, but no later than April 9, 2015. If you have any questions, please contact recruitment consultant Jenny Nilsson, 0708-183879 or jenny.nilsson@joblink.se.