Customer Service Administrator to Samsung!

We are currently looking for a Customer Service Administrator to an exciting opportunity with our client Samsung! This is a consultancy opportunity with a 6 month contract, starting as soon as possible with the possibility for an extension.
About the company:
Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant, and innovation is critical to a company´s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.
PURPOSE OF THE JOB:
The CS Admin is responsible for coordinating the Warranty and KPI related admin work as well as having the overall checks and control over LTP.
KEY ACCOUNTABILITIES:

• Control and analyze warranty claim.
• Evaluate and coordinate warranty flow between purchaser and Samsung/SSC.
• Managing our repair speed KPI.
• LTP (Long Time Pending) Tracking and handling, contacting partners.
• Daily follow up with service partners on claim status for CS cases.
• Monitor and assist in daily tasks with Spares and Warranty admin located at our shared service center in Rumania
• Escalation for service related issues. (In-house and SSC). Working with an international view close together with our Shared Service Center
• FOC (Free of Charge) ordering, providing help to Specialist and Technicians.
• SAW approval and support, including WER checks
• Extended Warranty registration

LIAISONS:

• External: Service centers, dealers and distributors in the Nordic region. Samsung European Customer Center (ECC).
• Internal: Customer Satisfaction, Indoor sales department, Finance department, Legal and Sales departments
• Customer Satisfaction Administration Manager

QUALIFICATIONS REQUIRED:

• High school ("gymnasium")
• Preferably SAP knowledge

EXPERIENCE:

• Customer service/administration experience from the industry or logistics, or combination of both, is preferred.
• Maybe you have experience from working at a call center or as a Technical support.

SKILLS & ATTRIBUTES:

• Analytical
• Good communication skills
• Service minded but with the ability to say no if needed
• Good organizational skills
• Team player
• Strong power of initiative
• Attention for details
• Problem solving ("see" solutions)
• Well presented and professional
• Flexible
• Good communication skills in English both written and spoken
• Preferable fluent in Swedish or Norwegian

Sounds interesting?
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.