Customer Service Administrator to Samsung!

We are currently looking for a Customer Service Administrator to an exciting opportunity with our client Samsung! This is a consultancy opportunity with a 6 month contract, starting as soon as possible with the possibility for an extension.

About the company:

Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence-and commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant, and innovation is critical to a company´s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

PURPOSE OF THE JOB:

The CS Admin is responsible for coordinating the Warranty and KPI related admin work as well as having the overall checks and control over LTP(Long Time Pending).

KEY ACCOUNTABILITIES:

- Control and analyze warranty claim.
- Evaluate and coordinate warranty flow between purchaser and Samsung/SSC.
- Managing our repair speed KPI.
- LTP- Tracking and handling, contacting partners.
- Daily follow up with service partners on claim status for CS cases.
- Monitor and assist in daily tasks with Spares and Warranty admin located at our shared service center in Rumania
- Escalation for service related issues. (In-house and SSC). Working with an international view close together with our Shared Service Center
- FOC (Free of Charge) ordering, providing help to Specialist and Technicians.
- SAW approval and support, including WER checks
- Extended Warranty registration


LIAISONS:

- External: Service centers, dealers and distributors in the Nordic region. Samsung European Customer Center (ECC).
- Internal: Customer Satisfaction, Indoor sales department, Finance department, Legal and Sales departments
- Customer Satisfaction Administration Manager


QUALIFICATIONS REQUIRED:

- High school ("gymnasium")
- Preferably SAP knowledge


EXPERIENCE:

- Customer service/administration experience from the industry or logistics, or combination of both, is preferred.
- Maybe you have experience from working at a call center or as a Technical support.


SKILLS & ATTRIBUTES:

- Analytical
- Good communication skills
- Service minded but with the ability to say no if needed
- Good organizational skills
- Team player
- Strong power of initiative
- Attention for details
- Well presented and professional
- Flexible
- Good communication skills in English both written and spoken
- Preferable fluent in Swedish or Norwegian


Sounds interesting?

Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.