Customer Service Advisor

At Quinyx we want to create a better life for millions of people by improving their work lives. We want to see happy employees, happy customers, and happy businesses. And we want the best people to help us make this happen.

Do you have what it takes? We’re growing fast and looking for fantastic people to join our team. You need to be fuelled by a desire to make a real difference and impact in the world, ready to begin an awesome journey and be prepared to make magic happen with us.

As a member of the Quinyx family, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy work. You’ll be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you’ll have the chance to work and interact with innovative people from all over the world.

Quinyx is the market leader in Cloud Workforce Management. We are a fast-growing tech-company that enables customers to schedule, report time and dynamically forecast optimal labor costs against sales, while maintaining a smiling workforce.

You will

- support all international Quinyx customers in various channels (emails, phone, social media and on-site if needed)
- analyse data and proactively ensure that customers are kept updated and are happy with Quinyx
- be a generally nice colleague. Give someone a pat on the back, get a coffee for someone, tell your colleague that they look nice in that new haircut (even if it might not be true)
- assist in building processes and procedures to ensure a fantastic customer service
- escalate issues to other areas of Quinyx and make sure these are acted upon
- gather information from our customers and give input on the development of our system


We would like you to

- be passionate about service and customers
- be a great communicator, patient and pedagogical
- like Game of Thrones. This is non-negotiable
- have an ability to work and prioritize in a hectic work environment
- have a technical interest and also be willing to learn new systems, e.g. SQL
- be prestigeless with a can-do attitude
- be fluent in English and Swedish


The WOW-factor

- Fluent in German
- Experience from an international B2B customer service
- Experience from working with Quinyx


How we Enjoy Work!

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well-known ping-pong tournament!

Want to join the family?

Looking forward to speaking with you! If you have any questions about this role please contact us on recruitment@quinyx.com.

At Quinyx, all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.

May the Workforce be with you!