Customer Service Advisor, Siemens Financial Services, Umeå

We are searching for a customer service advisor with strong sense of service in the job of answering customers by phone and e-mail. You will be a member of an engaged team who is supporting and providing high-quality service to our Swedish end customers. 

The tasks you will perform are varied. You will support and guide our customers with different solutions and service both by incoming calls and e-mails. The role will be based in Umeå.

Main responsibilities

Respond to customer queries, such as:

* Customer Invoices and Accounts receivable 
* Refunds
* Terms and conditions in different market products and contracts
* Other common tasks related to customer support

Your profile

In your role as a customer service advisor, you are open- and service minded. We are working together in a team, why it’s important that you are a team player.

We are searching for a person with great experience working with computers and related systems. You also communicate fluently in both Swedish and English in speaking and writing.

It’s meritorious if you have experience from previous service employments e.g., customer service and/or have experience working with reading agreements, terms, and conditions.

At times we have a fast-working pace, why it’s important that you can handle stressful situations. We are searching for a curious person who is a fast learner, and we want you to have a few years of work experience.

What we offer

* An opportunity to develop the work in the team by participating in various projects
* Many fun and supportive teammates 
* Varying tasks

Siemens Financial Services offers good career opportunities in an international environment with exciting challenges. Our success is created by our innovative and talented employees where their curiosity and professional skills create new knowledge and help find answers to the world's most difficult questions.

We have a clear and well-established policy for diversity in the workplace. We offer the same opportunities to everyone, and we see diversity as an asset, as changing backgrounds and life experience among employees increase the dynamics of the group. Diversity increases the opportunities to see things from different angles and find new, innovative solutions to our challenges.

Apply now! 

Please note that we will reply by email. We are looking forward to receiving your online application latest by 6th of November. 

If you have any questions about the position, please contact Hiring Manager  maria.magnusson@siemens.com and questions regarding the recruitment process please contact Recruiter Helene Stigsson at helene.stigsson@siemens.com.

Siemens Financial Services (SFS) – the financing arm of Siemens – provides business-to-business financial solutions. A unique combination of financial expertise, risk management and industry know-how enable SFS to create tailored innovative financial solutions. With these, SFS facilitates growth, creates value, enhances competitiveness, and helps customers access new technologies. SFS supports investments with equipment financing and leasing. Siemens Financial Services has 220 employees in the Nordics with offices in Stockholm, Umeå, Göteborg, Malmö, Helsinki and Oslo. www.siemens.com/finance.