Customer Service Advisor - Swedish

As a customer service advisor for a market leader in online Payments Industry, you will provide our customers with top-class support
(both technical and administrational), via telephone, chat and email. You will assist customers with installations and new settings of their terminals or online solutions, troubleshoot reported issues and you will be responsible for maintaining a good customer relationship.
Training
The training and onboarding period will take 4 to 6 weeks, starting with a 1-week initial training. This period will take place entirely in the office. There will also be an interactive buddy system where youwill listen side-by-side with a colleague. After the training period, there will be a familiarization period, which will take place in the office, just like the training period.


Working hours
Current working hours on the project are from Monday and Friday between 08:00-20:00. Saturday
between 10:00 and 14:00. (Shifts will be divided between these hours.)
Furthermore, you preferably have experience in a call center, strong communication/social skills
with a positive attitude towards changes. A real team player with strong listening skills. And you area service minded person with the ability to handle conflicts in a constructive manner.


•Contract 39h/ weekly(you accrue 1.9 vacation days/month).
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.