Customer Service Advisor, Vestas NEU AB

The Service department is responsible for service and maintenance of the wind turbines within the Nordic countries. The department has an open and informal culture, where team work and good communication is the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities and tasks

As Customer Service Advisor you are a part of the Customer Care team, and will primarily be handling the larger customers as well as establishing and further grow our spare-part selling activities. You will be working as part of a regional support team to provide a single point contact with the customer, ensuring effective communication internally and externally with the customer and other relevant third parties.

Your main responsibilities and tasks will be:
- To build and maintain relationships with primarily larger customers through telephone contact and personal meetings to ensure that they are completely satisfied with service delivery
- Establish and expand our selling of spare parts activities
- Be responsible for the re-negotiation of service agreements and ensure profitability as well as long lasting relationships with our customers
- Receive incoming calls, take customer requests and ensure effective communication with our planning team. Forward all other requests to the relevant department and follow up on the progress.
- Keep customers informed on the progress of planned and unplanned service and notify them of any possible delays. Maintain personal records of all contact with each customer and check contract coverage of incoming work requests.
- Pro-actively seek opportunities to sell and/or upgrade contracts with existing customers

Qualifications and work experience

On a professional level you are/have:
- Experience of customer-facing work in a B2B environment
- A strong technical understanding and interest
- Excellent verbal and written communication skills in Danish and English, Swedish is a plus
- Professional experience in negotiating and handling business contracts is a plus
- Experience from working in a business system, e.g. SAP, is a plus

On a personal level you are/have:
- Service minded with a strong business drive
- A positive, can-do mindset
- Empathic and a good listener
- Great attention to detail
- Ability to cope with stress and an ever changing environment

What we offer

We are a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department and everyone is always prepared to help out when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information

You will be working in our Malmö office. Please expect some travelling activities.

For additional information about the position please contact HR Business Partner Oscar Wilkenson, +46 40 37 67 00. Applications are handled as received, but accepted no later than the 8th of December 2013.

Applications are only accepted through our web site, www.vestas.com/jobs.

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