Customer Service Agent

The Customer Service department's primarily goal is to deliver excellent service to Klarna's customers, both our end-consumers and the e-stores using our payment services. In Stockholm, we are about 100 agents handling customer errands for seven different countries.

Your mission is to give our customers great service by answering their questions over phone, e-mail and social media. You will be involved in different projects such as increasing customer satisfaction or improving routines and processes - all to enable us to deliver the best solutions possible to our customers. The Customer Service department is a central part of Klarna and your work will have a direct impact on our customer satisfaction.

Success in this role means being a dedicated team member who inspires others through your work and personality. Your excellent service is a result of your will to always go the extra mile.

You are a driven and out-going person who enjoys being part of a fast-paced organization where only change is constant. Working towards common goals together with dedicated, social team members makes you tick. You thrive on getting a great deal of responsibility and freedom. We are handling customer errands for seven different countries and we are now looking for agents who speaks any of the following languages; Swedish, German, Dutch, Finnish, Norwegian and Danish.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden?s fastest growing companies, you will play an important role in taking Klarna to the next level. You won't work for Klarna, you'll work with Klarna.

For questions please contact Henny Tesch at henny.tesch@klarna.com. The next Assessment Center for Customer Service is the 20th of August.

Apply here:https://klarna.com/sv/jobs?adid=e53d3ca3ce6bffa5bfc6fc96ee3369cd