Customer Service Agent

At RugVista we are dedicated and passionate about helping people to a home they love. We are an entrepreneurial organization committed to constantly improve ourselves and our business. Would you like to be a part of an international and market leading e-commerce company? Our vision is to be the center of gravity for the European rug industry, are you one of the people to help us get there? We are looking for an ambitious Customer Service Agent who is passionate about customer service, constant improvement, and exceeding expectations.

About the role
Our company is growing rapidly, and the customer service team is looking for more agents to help our customers. You will join an ambitious international customer service team who are working close with the business with the main focus to give our customers an outstanding experience when shopping with us.

As a Customer Service Agent at RugVista you are ensuring that our customers expectations are met or exceeded at all times. We are available for our customers via email, phone and social media.

How you make an impact

- A deep commitment to deliver outstanding customer service that exceeds customers’ expectations.
- You take responsibility for your tasks, and drive processes further.
- You structure your work and respect deadlines.
- Willing to share your knowledge in the group, help and inspire colleagues to develop.
- You communicate clearly and ensure that expectations are clear for all parties involved.


What you bring

- 2+ years experience from a customer service role.
- Excellent verbal and written communication skills in English and at least one additional language.
- Experience from working in E-commerce.


Preferred competence

- Additional language competence.
- Experience from working with Zendesk.
- Knowledge and passion of rugs and/or home decor.


What we offer

- Opportunity to work in a high paced, challenging, and cooperative environment.
- A diverse and international organization committed to creating and maintaining a workplace where everyone loves to go to work.


RugVista Perks

- A culture inspired by our values; impact oriented, honesty, and entrepreneurship.
- Extraordinary and international colleagues.
- A generous employee discount.
- Coffee, fruit and breakfast on Thursdays.
- Generous wellness allowance.
- Onsite masseuse and yoga.


Start date: As soon as possible.

Latest day to apply is 12th of January, but we are reviewing candidates ongoing, so don’t hesitate to send your application.

About RugVista
RugVista is Europe’s leading independent online retailer of carpets with a successful track-record of profitable growth during the past 10+ years. We operate two Brands (CarpetVista and RugVista) with local language e-commerce sites in 20 markets and offer the most desirable and comprehensive carpet assortment available online. Our overall mission is to positively impact all our stakeholders, but with a specific focus on driving environmental, social, and economic development in the geographies where our carpets are made.