Customer Service Agent

Join the Rock ‘n Roll Scientists at Softube in Linköping, Sweden and help us craft and tell the Softube story! Softube is a dynamic, fast growing company on a mission to find the best way to make music with a computer, using our scientific wizardry and our love for music. We are looking for a Customer Service Agent, with focus on end-customer sales support, that is service-minded, structured and thorough and has a deep understanding of how customer relationships are built.

Position Details and Application
The position is full-time, on-site at Softube headquarters in Linköping Sweden, and we would like to fill this position as soon as possible. EU citizen applicants are very welcome, Many of our current employees are from other countries than Sweden, and English is spoken at the office. Women are underrepresented in the Softube team, so we would like to encourage female applicants.
Send an email to career@softube.com with the subject "Customer Service Agent". The email should include, or link to, your CV and cover letter. The last day to apply for the position is the 15th May 2021.
A selected number of applicants will be called to an interview, those applicants will be contacted by email.

Job Description
Support and help our customers with any issue or question they might have
Reproduce issues and problems reported by customers
Work closely with our Quality Assurance Team to make sure support cases are handled and keep customers updated on the progress of their reported issues


Required Qualifications
At least three years of working experience within the field of customer service
Excellent knowledge about music creation tools
Excellent knowledge about computer systems, hardware and software (plug-ins, DAWs)
Excellent proficiency in English, both in text and speech


Bonus Qualifications
Relevant degree from University
Working knowledge of customer service software, databases and tools
Experience from working in the music instrument industry