Customer Service Agent

We are rapidly expanding and as we are growing fast, we need to strengthen our team with a dedicated Customer Service Agent. Mercell aims to be the preferred e-tendering platform in Europe and now we are looking for a new team member who enjoys to deliver smooth support and make everyday life easier for our customers.

Who are you?

As our Customer Service Agent you are an important part of our growth and development. As an ideal candidate you will contribute to good teamwork and spirit internally, also between departments and locations, to maintain high employee satisfaction and to optimize ways of working towards our customers on a group level.

We see these personal qualities as important to thrive and evolve as a Customer Service Agent:

- Service-minded, accountable, thorough, positive attitude
- Self-starter; able to make use of downtime efficiently and productively
- Keep calm and be tolerant of high pressure and tight deadlines
- A positive solution driven approach
- Enjoy working in a team




Tasks and Responsibilities

As a Customer Service Agent you will provide excellent support and guidance to our buyers and suppliers in our web based platform, and contribute to a high level of customer satisfaction. Helping our customers to use and utilize our solution in a good way.

The customers will be mainly Norwegian and Swedish speaking, and you will communicate in both written and spoken language.

It is an advantage if you have experience working in help desk, customer service, IT support or call center. Other service experience may also be of value and will be considered.

Requirements

In the role as Customer Service Agent, you will help and guide our customers with everything from simple IT issues such as password reset and guidance in our systems to more advanced technical support. It is important that you are a communicative person and enjoy managing customer relationships via telephone, e-mail and our ticket system.

To best succeed in this role we believe you have:

- Minimum 3 years of experience in customer service related roles
- Curious about technology understanding
- Experience within Tenders as buyer or supplier, or from similar role in competitor company would be an advantage
- Fluent in Swedish or Norweigan and English, both written and spoken
- Great communication skills
- Strong digital literacy skills and proven ability to navigate within unfamiliar software


Start: According to agreement
Extent: Full time, Permanent
Working hours: 08:00 - 17:00
Location: Stockholm



Deadline
31.07.2021. Due to summer holiday, the applications will not be assessed until after the application deadline.



What we offer?

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

We also offer competitive salary and benefits (pension and insurance), health benfit(friskvårdsbidrag), home office and modern offices.

Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!



Growth | Curiosity | Courage | Trust





Now you know us, and we hope to get to know you and look forward to receiving your application!



Questions for this position?
Contact victoria.nygren@mercell.com