Customer Service Agent

Netigate is a rapidly growing SaaS company. At Netigate we help organizations understand the people that matter most- their customers, employees, and consumers. Our powerful and easy-to-use online survey platform is trusted by over 3,500 of the world’s leading brands to discover and share actionable insights quickly, easily, and securely. Our clients range from small organizations to global companies in all industries, including many leading companies around the world. 🙌🤩

For our Headquarters in Stockholm, we're looking for ambitious candidates with outstanding customer service skills and a focus on problem resolution. Areas of responsibility include inbound inquiry management and technical support as well as helping to improve our platform, our routines, and our company. This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high-performing team.🚀😀

Your mission at Netigate

- Give Netigate’s customers the best service possible by answering phone calls and e-mails from our customers
- Help to improve the customer service experience
- Help to improve the team's processes
- Help to streamline our experiences and conclusions with the rest of the company


We hope that you

- Love to give excellent customer service
- Are a native Swedish speaker and fluent in English
- Understand Norwegian as well as in writing (merit)
- Preferably have at least one year of experience in working with customers
- Have strong communication skills and a service-minded attitude ("client first")
- Preferably have experience of working at a SaaS-company
- Have an exceptional, clear, and adaptable way of communicating
- You have a will not just to participate but also contribute to a good working environment
- Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions
- Contribute to a great working atmosphere


What's waiting for you

- 5 motivated team members and great customers
- Possibility and desire to work both from home and the office (After onboarding 2 -3 days be in the office would be great)
- Every Friday after work and more nice benefits