Customer Service Agent

Magine TV is a cloud-based service for watching live and recorded TV. We are re-imagining TV from the customer point of view. We want more and more viewers to find the TV they love, and be able to consume it how, where and when they want. We have brought the digital world together with the broadcast world in order to deliver TV in the best way possible, bringing together all of today?s possibilities.

Give it a try? Dive in and see for yourself: www.magine.com

We are a diverse group of people sitting in Stockholm and Berlin. Everyone is equal and all ideas and opinions count. Flexibility in working and mind are important to be a part of a team in which change is and will happen constantly.

Sound exciting? We think so and we are looking for more talented people to join our team. Check out our current opening in Stockholm for Customer Service Agent.

Tasks
As an employee of customer service you will be able to give our users pedagogical and personal service by phone, e-mail and in social media. You will take ownership of user problems and work to find the best solution for the user. You need to be a driven individual who is willing and able to contribute with creative suggestions on how we work to achieve it. Besides that you will work with internal payment processes and help us to give a good service to our paying customers.

This position is a temporary position to help us cover during the summer holiday season. For the right person this position has the potential to be extended during the autumn.

Personal characteristics
- You have a positive attitude and enjoy working in an environment where a lot is happening and things change often.
- You have a great social skills and a maturity that enables you to manage different kinds of people and situations. You are simply good at speaking and writing in a way that makes others listen and easily understand what you mean.
- You are solution focused and really like to help others.
- To challenge ourselves to be better is a daily occurrence for us and therefore it is important that you are a driven person who can contribute to our development through creative proposals.
- You think it's important to take responsibility for your job and you have the structure to handle several things at once.
You have an eye for details and work thoroughly.

Our dream candidate:
- Have completed their secondary education and worked with the sales - or service occupations before.
- Have basic computer skills and an interest in new technology such as Smartphones, Tablets, and Smart TVs.
- Fluent in Swedish (native speaker or documented ability to communicate verbally and written in Swedish), fluent in English e.g. being able to communicate with colleagues in writing + verbally