Customer Service Agent

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a skilled Customer Service Agent looking to make a real impact on the world, join our journey!


The opportunity
You will provide our customers with top-class support, via telephone and email, within technical challenges and also guide them in financial solutions. At Worldline, we are eager innovators, so you must be flexible and forward-thinking, but never let it be to the expense of details!
The Customer Support team is one of the main contacts for our customers, so you must have outstanding communication skills and a burning desire to help people. Of course, delivering excellent Customer Service is your passion!

Your day-to-day responsibilities include
Find solutions to technical issues
Assist with new settings for the payment terminals and online payment solutions
Guide customers through installations and functions
Troubleshooting
Assist customers with questions regarding invoices and settlement reports



Signs of success
Exceptionally service minded with great interest and understanding in technology
A great teammate; adept at working with multiple people at any given time
Truly flexible: able to shift tasks and priorities in a big way at the drop of a hat
Creative and process-driven: you're constantly looking for ways to make things work more efficiently
An excellent communicator, both verbal and written, with a seamless blend of integrity and friendliness



Skills we can't do without:
Proven work experience where your superb service skills are demonstrated
Proficient speaker in Swedish with a great understanding in English



Skills we'd like:
It would be great if you have the following skills, too:
Knowledge in other Nordic languages
Technical oriented studies
University studies in Communications
Previous experience in a Customer Service role



Perks & benefits
Next to a rewarding salary, we offer you the following local benefits in this role:
30 days vacation
Health benefits - up to 3000 SEK
Salary exchange to pension
Benefit Portal - with lots of good offers
Terminal Glasses (SYNSAM)



The first 4-5 weeks of employment will be an introduction and learning period where you, together with a mentor, will learn the ropes so you feel confident and secure in your role and can provide fantastic service to our customers.
The position is temporary employment with the possibility of prolongation. Please send us your job application and CV as soon as possible, as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!


Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on careers.worldline.com