Customer Service Agent (39994)

Do you have solid skills in delivering great customer experience? Do you want to create long-term customer business relations? The Customer Care department has an open and informal culture, where teamwork and good communication is the key to our achievements. Join the opportunity to be part of a company on the forefront of innovating renewable energy technologies.

Region NCE > SBU NCE Service > Customer Care SE
Vestas Northern and Central (NCE) is responsible for Sales, Project, Installation and Service of wind farms. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work. The Service Department at the Malmö office is responsible for service, service sales and maintenance of the wind turbines within Sweden. The Customer Care function is the important link between the customer, Vestas, and Customer Service Management. The team supports and communicates solutions to our Swedish customers, handling the customer relationship, and seeks out aftermarket sales. We are now seeking our new Customer Service Agent for Customer Care who will be based out of Vestas' Swedish regional office in Malmö.

Responsibilities
As Customer Service Agent you will handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations. The customer care agent is receiving and handling customer requests while maintaining good operational relations with all types of customers and keeping customers informed of the progress of planned and unplanned service to notify them of any possible changes.
The main responsibilities are:
Customer business relations and customer service administration
Knowledge and interpretation/implementation of the service contract to ensure profitability and a solid, long-term relationship
Meetings internally with Vestas and externally with customers requiring preparation and follow-up
Handling multiple fixed, daily tasks concerning customer issues. Making sure that all customer communication is handled and registered in CRM
Ensuring effective communication with our service planning team. Forwarding all other requests to the relevant departments and follow up on the progress
Initiate service orders not covered by the service contract to other parts of the service organization
Contribute to the continuous improvement of both general work routines and formal procedures



Qualifications
Previous, relevant experience of customer support and maintaining long-term customer relationships
Good administrative skills and knowledge of sales processes
Professional verbal and written communication skills in Swedish, and English
Experience with ERP and CRM systems
High-level skills in MS Office
Experience with SAP and/or Salesforce is a merit



Competencies
A service- and business minded approach and motivation seeing the customer's perspective and giving the customer a great service experience
A team-oriented person who continually can secure the daily workflow
Able to work self-organized and structured maintaining focus on quality and details
Ability to perform in a busy and an ever-changing environment
Takes initiative and is action-oriented towards continuous improvements
Knowledge or interest in technology is an asset



What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information
For further questions please contact recruiter Linnéa Holm linho@vestas.com, +46 722 062 858. We look forward to seeing your application. Apply no later than 21/08/2023. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. All inquiries are treated confidentially.