Customer Service Agent

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Description

Do you have strong communication skills (Danish / Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:


Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)

Assisting customers with installations and new settings of their terminals

Troubleshooting reported issues

Maintaining a good customer relationship



Requirements

What we are looking for:


Strong communication/social skills

Positive attitude towards changes

Service minded and able to handle conflicts in a constructive manner

Team player

Strong listening skills

Solution-oriented approach without losing eye for detail

Ability to solve things independently and take ownership of your work

Motivation to contribute to our customer satisfaction and business success



 What you need:  


Excellent level of English (written and spoken)

Native level Finnish or Swedish (written and spoken)

Tech-savvy: ability to work with different IT systems and programs

Flexibility with regards to working hours (including evening and weekend shifts)

Customer Service / Tech support experience is a plus, but not a must



Benefits

What’s on offer:  


Competitive salary  with paid training

Tax-free benefits including food, transport, insurance & childcare

Free fruit & water at the office

Free Spanish language classes

Easily accessible office in Barcelona (Poblenou area)

A fun, friendly and people-focused work environment with an open atmosphere

Growth opportunities