Customer Service Agent - Finnish Market

Swedish Recruitment is an agency focusing on recruiting Nordic speakers for the European job market.We have been working in trans border recruitment since 2006.Our client is a market leading company selling speciality items for office and advertising needs.The Customer Service Agent is will deal with any customer related issue before, during or after a purchase has been made.The successful candidate will work from our client's office in Ireland, but you will be dealing mainly with Finnish customer by phone.Tasks: *Answering calls in relation to: - Sample product requests - General information on products - Placing a telephone order (entering order on line) - Order lead-times - Order status - Goods not matching original order - Shipping issues (tracing orders; returns pick up etc.) - Finance queries (processing payments, invoice / statement queries) *Upselling mail orders *Answer faxes and letters from Customers *Translations *Data input of mail orders *Participate in product related projects as required.Requirements: *Professional telephone manner *Some (0-1 year) Previous experience within a call centre environment desired, but not essential *Computer literate *Posses good communication and problem solving skills *Be a team player and able to manage your time Hours of work39, 5 hours per week - Day shift DurationTemporary / 3-4 months Interviews will be by phone and the company will assist the successful candidate with relocation and help getting settled in to the Irish system. The recruitment process will start immediately, so please forward your CV as soon as possible.We look forward to reading your CV!View all our jobs at http://www.swedishrecruitment.com or http://www.jobbautomlands.se