Customer Service Agent for Sudio

ABOUT SUDIO
Sudio is part of Orange Sky that is a Stockholm-based e-commerce company founded in 2012. The company currently consists of 4 fast-growing brands - Sudio, Gaston Luga, Marc Mirren and Mighty Solo - and has a track record for fast scaling of new brands internationally. Today the group of brands has 90 co-workers in Stockholm, Sweden (headquarters) and 30 co-workers in Zhongshan, China.
We are selling in 30+ markets and are one of Northern Europe's fastest-growing companies within our industry. Driven by ambitious and motivated co-workers, the company culture is creative and collaborative, where new ideas and initiatives are encouraged. As a growing international company, we are always open for new young professionals to join our Sudio family.
JOB DESCRIPTION
Keeping our customer satisfaction at a high level is a top priority at Sudio and we are now looking for someone to join our Customer Service team. Today our team consists of 4 people. Your responsibility will be to ensure that our customers have a good overall experience and to help out with any problem that might occur for them (deliveries, troubleshooting etc). In this job, you will learn about the latest strategies and software for customer service.
REQUIREMENTS
You are fluent in English, both spoken and written.
You are fluent in either: Japanese or Korean
You are tech-savvy and have an interest in consumer electronics.
A positive attitude and willingness to exercise initiative.
Must be able to work well individually and in a team.
Ability to adapt to a changing environment and handle multiple priorities.
You consider yourself to be reliable, patient, and attentive.
Available to work five days per week, one of which would be on the weekend
Located in Stockholm



PREFERRED SKILLS
Previous customer support experience in an online environment.
Familiarity with Zendesk, helpdesk software, and logistics.
Working proficiency in multiple languages
Experience in working with e-commerce
A university degree is a plus but not a requirement.



DAILY RESPONSIBILITIES
Answer online customer inquiries by email, live chat, and social media.
Perform various administrative tasks
Add, maintain and update content in Help Center
Work closely with the rest of our teams to improve customer experience.



Send your application to career@sudio.com. We will go over the applications continuously.