Customer Service Agent - German Speaking

What will you be doing?
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience. Your main responsibilities will be to:
Greet and communicate with customers in a warm and empathetic fashion
Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
Identify and support players in difficulties they might encounter
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Provide explanations to customers about products/site/policies
Keep up to date with new information/policies
Build a trusting relationship through accurate answers and a positive vibe
Understand, guide, and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity
Update customer account/details with necessary information when needed

Who are you?
A fluent or native German speaker (both written and spoken)
Willingness to work on shifts (24/7)
You have a positive and can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently

What do we offer?
Relocation package and assistance
Private health insurance
Wellness allowance
Penthouse kitchen providing free breakfast and lunch
Daily fresh fruit, tea, and coffee
Birthday leave
Professional development support
Additional marriage leave
Additional paternity leave
5 days of your sick leave to care for your sick child
1 volunteer day
Flexible start and finish times (except for teams who work shifts)
Free transport home for late-night shifts
Refer a friend bonus
Department team building activities
Monthly get-togethers and activities
Party tickets and free beach club access
Company loyalty trip