Customer Service Agent in Lisbon (Flemish Speaker)

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. 

Your responsibilities and impact as a Customer Service Agent will be:
Helping clients with incoming issues
Ensuring high quality customer service
Providing necessary information
Reaching out proactively
Recording data in the CRM system
Improving customer satisfaction
Accurate and efficient problem solving
Being a real team player

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and B2/C1 level of English
Knowledge of the value and impact that a good customer experience can create
Articulate & communicative
Available for 6 months - 1 year
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)

What’s in it for you?
Type of Contract: A fixed-term contract that is renewable
Working Hours: Full time on rotating shifts (depending on the project)
Training: Have a kick-start your career with the intensive training that the company offers to their new employees
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950-1070€ gross/month
Excluding accommodation: 1240€ gross/month
(*) Compensation during training period (1-4 weeks) if successful: 50% of your hourly wages (lower taxes).

Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays
Best Sales and Customer Service Solutions provider
Great facilities and building
Training and multiple career opportunities
Opportunity to learn a job from scratch
Many outside activities and events
More than just a job but a full experience abroad

What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch