Customer Service Agent in Portugal (Dutch/Flemish Speaker)

Have you dreamed about moving abroad to a warm and tropical country, to work in a young and international team? While building meaningful memories and connections with like-minded individuals? Then this might be the first step of your new journey. Come and work with one of the many famous brands from different industries offered in the beautiful capital city Lisbon.

Your responsibilities and impact as a customer experience specialist will be:
Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:
Answering incoming customer queries promptly
Identifying issues and providing effective solutions to ensure customer satisfaction
Recording customer data accurately in the CRM system
Providing ad-hoc support as required
Being a team player and collaborating for the success of the team and project

Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in Dutch and a minimum B2 level of English.
In-depth understanding of the value and impact of a superior customer experience
Excellent listening skills and proficient communication abilities
A drive for excellence and professionalism
Strong teamwork skills and dedication to collaborative success
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
A valid Portuguese work permit (required)

What’s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time (40h/week)
Monday to Friday, availability to work between 7 am - 10 pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1250€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! 

Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job.

Living in Lisbon: What to Expect 
Vibrant cityscape and cultural heritage 
Living in an affordable European capital 
Delicious Portuguese cuisine and the famous cafe culture 
Friendly locals, positive vibes, and a lively urban lifestyle 
Year-round warm weather and beach life by the Atlantic 
A large English-speaking community and international ambience

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch