Customer Service Agent - Malmö (28012)

Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries.

Region NCE > SBU NCE Service > Customer Care Sweden
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Swedish customers by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship, and seeking aftermarket sales.

Responsibilities
The Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations.
• Customer Business Relations and Customers Service Administration
• Create quotations in Salesforce for repairs not covered by the service contract
• Knowledge and implementation of the service contract to ensure profitability and a solid, long-term relationship
• Handling multiple fixed, daily tasks concerning customer issues. Make sure that all customer communication is handled and registered in CRM
• Contribute to the continuous improvement of both general work routines and formal procedures
• Creating service orders and instructions to service technicians and other parts of the service organization

Qualifications
• Previous experience in customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Professional verbal and written communication skills in Swedish, and English
• Experience with ERP and CRM systems
• Experience with SAP
• High-level skills in MS Office

Competences
• A positive approach with a can-do mindset and true motivation towards giving the customer a great service experience
• Innovative and independent, takes initiative and is action-oriented towards continuous improvements
• A trusted team-oriented person who can secure the daily workflow
• Detail-oriented, organized, and structured with a high focus on quality
• Ability to cope with stress in an ever-changing environment
• Service-minded with a significant business motivation

What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional information
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 26.09.2022.