CUSTOMER SERVICE AGENT (SWEDISH SPEAKING)

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Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

THE ROLE:

The customer service role at Betsson Group involves assisting Swedish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

RESPONSIBILITIES:


Assist Swedish and English-speaking customers via email, chat, and telephone

Collaborate with your team to achieve the best customer satisfaction and other KPIs

Translate promotional texts and customer surveys into your local language

Manage customer accounts

Follow company policies and practices regarding player safety, protection, and responsible gaming



REQUIREMENTS:


Strong communication skills in Swedish and English, both written and verbal

Proficiency in Microsoft Office

Background in customer service (face-to-face, online, or via phone calls)

Ability to multitask and manage time effectively

Additional language skills are considered a plus



BENEFITS:

We offer a variety of exciting benefits to our employees, including:


Lunch provided between Monday to Friday on site

Wellbeing allowance per year

Work from home allowance

Hybrid model

2 weeks of remote work (abroad)

Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

Milestone birthday

Private Health Insurance

Temporary Total Disability & Personal Accident Insurances

Life & Corporate Travel Insurance

Discounts with local companies in Malta

Optional Pension Plan

Relocation Package (flights, 4 weeks of free accommodation, cash bonus)



GOOD TO KNOW:


Start date: Every second week, training provided

Salary: Base salary + bonus scheme

Rotating shift-based work

Location: Malta, St Julians



Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.