Customer service agent to newly opened office

ABOUT THE JOB
Do you want to be a part of our newly opened office right in the centre of Jönköping? We are now looking for Finnish speaking colleagues who will work with customer service through e-mail and phone.
YOUR DUTIES
As a customer service agent to our client within insurance of consumer electronics, you have daily communication with customers through phone and e-mail. You create customer satisfaction by guiding and answering the customer’s questions that regards the contract that we as a company has concluded with the client.
The opening hours for the customer service are Monday-Friday 8.00-20.00 and Saturdays 9.00-17.00. The work shift will therefor vary through these times.
ARE YOU THE ONE WE ARE LOOKING FOR?
Fluent in Finnish speech and writing
Fluent in English speech and writing
You are goal driven with a sense of customer service.
You engage yourself and perform a professional work.
Flexible regarding working hours.
Good computer skills.
Previous experience in customer service is meritorious.

WE OFFER
Full time with monthly salary and the possibility to a performance-based bonus.
You get a couple of weeks intense training based on the working tasks under support from our leaders and mentors.
Beyond this we offer possibilities to grow and evolve within the profession and our constant growing company.
Last, but not least, you get the chance to be a part of starting a whole new office in a newly renovated facility right in the centre of Jönköping at Östra Storgatan. 
ABOUT US
SYKES is a global leading provider of services and solutions for costumer contact in BPO (Business Process Outsourcing). SYKES consists of many sophisticated solutions for customer service management, mainly in telecommunication, financial services, healthcare, technic and tourism for more than 1,000 companies around the world.
SYKES specializes in high quality and flexible support through costumer service and technical support from our headquarter in Tampa, Florida to several costumer call centers around the world.
SYKES provides services through different communication channels such as telephone, e-mail, web, chat, mail and social media.
INFORMATION ABOUT THE POSITION
Starting date: As soon as possible
Location: Jönköping
Extent: Full time or 75%
Employment: Until further notice with initial probationary period of 6 months.