Customer service agents to Instabox!

Who we are
Instabox is a tech/logistics scaleup that wants to change the logistics industry and not only be a part of the future, but to drive development towards it. We think it should be easy to shop online and offer our customers a fast and smooth shipping service - all in order to make everyday life easier. We’re constantly changing the game. Always trying out new things. And we encourage our people to do the same - to grow and develop.

At Instabox you are welcome for who you are and our platform is for everyone, and so is our workplace. We value courageous and curious employees who want to develop both themselves and their organization with high quality.

What you will be doing
To be a part of Instabox Customer service means that you are the face and the voice of the company. The customer service team reaches out to several thousands of Instabox users daily, and always deliver excellent service.

We are currently seeking Customer Service agents who want to join us on our journey. As a customer Support at Instabox, you are working with relationships over Message, Email, and Telephone.

The questions are of varying size and character, where we expect you to do your utmost to maintain our good judgment with our customers. We want our customers to continue to have a positive image of Instabox and we attach great importance to the experience of the delivery to those who use our lockers.

We also answer internal calls from our couriers that are out delivering packages all day.

We are open between 8-22 on weekdays and 9-19 on weekends, so you need to be able to work both evenings and weekends.

Who you are

To succeed in the role of a customer service agent, we believe that you should be driven by working in a changing environment. You should have a well-developed sense of service and think that problem solving is fun. We’re looking for people who can give excellent service but we also value your personality and that you care about your team.

Requirement

- At least 2 years of experience within customer service or similar role
- confident user of different IT-systems and comfortable working with computer
- comfortable with expressing yourself in both Swedish and English


It is also desirable that you have the following skills and characteristics:

- good ability to express yourself in writing
- Good knowledge of Danish or Norwegian
- Experience in Zendesk


We offer you
The chance to be part of something truly amazing. We can promise you that you will be challenged, pushed to develop your skillset, and have the opportunity to work with truly amazing and smart colleagues. The journey ahead is what excites every Instaboxer working here today and we are just getting started. Then there is the compensation package, benefits, centrally located office, etc. but we’ll get to that in due time.

If you’ve read this far there is Clearly nothing stopping you from clicking the apply button.

We look forward to meeting you.