Customer Service and Administration Agent

The Company


The Company provides globally networked business process outsourcing (BPO) solutions across a diverse range of business verticals and industries.

The Role


-Responsible for maintaining strict service levels with client activities
-Responsible for validating contractual information, entering and coordinating Agreements/Orders/Letters
-Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
-Complete analysis and investigation of queries related to specific Business Programs, Orders and Contracts. These queries are communicated via email or phone and regular updates must be provided to customer on progress
-Regular updates must be provided to Customer on progress followed by complete resolution on any queries within the agreed service level
-Ensure defined escalation process is adhered to in order to resolves complex queries
-Provide resolutions on these queries within agreed service levels

Requirements, Skills and Experience

-Applicants must be fluent in English and Swedish
-Additional European language desirable but not essential
-Keen eye for detail to ensure high accuracy
-Excellent communication skills and a high focus on customer satisfaction
-Participate & lead any mini projects/workload on Program as directed by Business Process Specialist/Team Leader and in turn problem solve/action in a quick turnaround time
-Proactively develops plans to avoid potential problems & takes ownership of issues when they arise
-Serve as a helpful point of contact for new hires in regards to issue's/training
-Ability to work under pressure
-Flexibility at peak business periods i.e. Fiscal Period End
-PC literate, good working knowledge of Microsoft Office products essential

Location: Dublin Ireland